Frequently Asked Questions
About Our Food & Menu
What kind of food does Sub Side offer?
What kind of food does Sub Side offer?
We specialize in delicious, freshly made sandwiches, salads & sides! We use soft Italian sourdough sub bread for our sandwiches and pack our salads with vibrant, healthy ingredients.
What makes Sub Side different?
What makes Sub Side different?
We're all about fresh, wholesome, homemade taste with a personal touch. We focus on quality ingredients, unique flavour combinations, and delivering right to your door from our "hidden gem" location in Newtownabbey!
Do you cater for dietary requirements (e.g., vegetarian, vegan, gluten-free, allergies)?
Do you cater for dietary requirements (e.g., vegetarian, vegan, gluten-free, allergies)?
Yes, we do! We offer a variety of options to suit different dietary needs. Please check our menu for specific details, or contact us directly if you have particular allergies or requirements, and we'll do our best to accommodate you.
Where do you source your ingredients?
Where do you source your ingredients?
We're passionate about fresh, quality ingredients. We prioritize local suppliers where possible and select our produce with care to ensure the best taste and freshness in every bite.
Is your food prepared fresh daily?
Is your food prepared fresh daily?
Absolutely! All our sandwiches, salads and sides are made fresh to order, ensuring maximum flavour and quality when they reach you.
Ordering & Delivery
How can I place an order?
How can I place an order?
You can place your order conveniently through our website.
What are your delivery hours?
What are your delivery hours?
Our delivery hours are Monday - Saturday, 8:00 AM - 3:00 PM. Please check our website for the most up-to-date timings.
What areas do you deliver to?
What areas do you deliver to?
We primarily deliver within Newtownabbey and the surrounding residential areas. You can check if we deliver to your postcode by entering it on our ordering page.
Is there a minimum order for delivery?
Is there a minimum order for delivery?
Yes, there is a minimum order value of £20 for delivery. This helps us keep our delivery service efficient and affordable for everyone.
Can I schedule an order for a specific time or future date?
Can I schedule an order for a specific time or future date?
Yes, you can! Our online ordering system allows you to schedule your order for a specific delivery time or a future date. This is perfect for corporate lunches or event catering.
Is there a delivery fee?
Is there a delivery fee?
Yes, a small delivery fee of postcode depending that applies to all orders. This helps cover our delivery costs and ensures your food arrives fresh and on time.
Payments & Cancellations
What payment methods do you accept?
What payment methods do you accept?
We accept major credit and debit cards securely through our online payment system.
Can I cancel or modify my order?
Can I cancel or modify my order?
If you need to cancel or modify an order, please contact us as soon as possible by calling 07849681948. As our food is made to order, cancellations made within 24 hours of your scheduled delivery/collection time may be subject to a cancellation fee or may not be refundable if preparation has already begun. Please refer to our [link to Returns & Refunds Policy] for full details.
General Questions
How do I store my food if I'm not eating it immediately?
How do I store my food if I'm not eating it immediately?
Our food is best enjoyed fresh! If you need to store it, we recommend keeping it refrigerated at all times and consuming it within 24 hours of delivery for optimal freshness and safety.
Do you offer catering for events or businesses?
Do you offer catering for events or businesses?
Absolutely! We love catering for offices, meetings, and private events. You can contact us at perfectsidekicktoyourday@gmail.com to discuss your specific needs.
How can I give feedback about my order?
How can I give feedback about my order?
We love hearing from our customers! You can give us feedback by emailing perfectsidekicktoyourday@gmail.com, calling 07849681948, or leaving a review on our social media pages/Google Business Profile. Your input helps us continuously improve.
